The Director-General of the Department of Justice and Attorney-General had a vision to develop a charter. The intent was that it would deliver community outcomes resulting from how staff treated each other and their clients.

In leading the cultural change project, we engaged with Board of Management members and staff at all levels and all occupations across the agency in multiple locations. Engagement encompassed consultation, communication and regional strategies using technology (e.g. videoconferences, social networks and digital storytelling) and face to face strategies (e.g. workshops, team meetings, staff forums).

The result was a public facing charter and an internal charter. Through consultation and engagement Glenn was able to work with staff to create a narrative for each principle in the charter. This created ownership of the charter and it was able to transition from the DJAG Charter to Our Charter.